Privacy Policy

A LEGAL DISCLAIMER

In-N-Out Pro Painting

Effective Date: May 1, 2026

In-N-Out Pro Painting (“we,” “our,” “us”) is committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including when you interact with us through SMS (text messaging) and other communication channels, in compliance with applicable standards and messaging requirements.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Name, phone number, email address, address, and other identifiers provided during intake forms, consultations, estimates, purchases, or communications.

Communication Data:
SMS messages, emails, chat messages, and call records exchanged with us for scheduling, reminders, service updates, customer support, or project coordination.

2. How We Use Your Information

We use your information to:

Provide painting, refinishing, and related services
Prepare estimates and proposals
Schedule and confirm consultations, site visits, and project timelines
Send reminders, follow-ups, project updates, and billing notifications via SMS, email, or phone
Process payments and maintain project documentation
Improve our services and customer experience
Ensure compliance with applicable legal and regulatory requirements

3. SMS/Text Messaging Compliance

To comply with Twilio A2P 10DLC regulations, our SMS program follows these guidelines:

Consent (Opt-In):
By providing your phone number, you consent to receive text messages related to your account, estimates, project updates, scheduling, billing, and customer support.

Message Frequency:
Message frequency may vary depending on your project activity or support needs.

Message and Data Rates:
Standard message and data rates may apply based on your mobile carrier.

Opt-Out (STOP):
You may opt out of SMS communications at any time by replying STOP to our messages. You will no longer receive text messages, but we may still contact you by email or phone for service-related matters if necessary.

Help:
For assistance, reply HELP to our messages or contact us directly at (916) 743-8032.

No Sale of Data:
We do not sell or share your phone number or personal information with third parties for their marketing purposes.

4. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. While we follow industry best practices, no system is completely secure, and we cannot guarantee absolute protection.

5. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

Employees, contractors, and project managers involved in delivering your services
Suppliers, subcontractors, and partners as needed to complete your project
Service providers assisting with operations (such as SMS platforms, email services, payment processors, analytics tools, and CRM systems)
Legal or regulatory authorities if required by law

6. Your Rights

You have the right to:

Access and obtain a copy of your information, where applicable
Request corrections to inaccurate information
Restrict certain uses or disclosures of your information, where permitted by law
Withdraw consent for communications at any time

7. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

In-N-Out Pro Painting
Phone: (916) 743-8032
Email: Nico@in-n-outProPainting.com